Legal
Privacy Policy
Last updated: January 1, 2025
Core Exchange LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our AI-powered missed call text-back and marketing automation services.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and business name when you reach out to us or sign up for our services.
- Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages visited, and time spent on pages.
- Communications: Records of conversations, messages, and correspondence between you and our systems, including AI-assisted conversations via SMS.
- Business Information: Information about your business that you provide in connection with our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Send automated and AI-assisted text messages on behalf of our clients (with proper consent)
- Respond to your inquiries and provide customer support
- Send you updates, marketing communications, and promotional materials (where permitted)
- Comply with legal obligations
- Analyze usage patterns to improve our products and services
3. SMS / Text Message Communications
By providing your phone number and opting in to receive SMS communications from Core Exchange LLC or our clients, you consent to receive automated text messages. Message and data rates may apply. Message frequency varies.
You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at tracy@coreexchangellc.com.
We do not sell or share your phone number or SMS opt-in data with third parties for their own marketing purposes.
4. Sharing Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist us in operating our website and delivering services (e.g., CRM platforms, SMS delivery providers).
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, and to opt out of marketing communications at any time. To exercise any of these rights, contact us at tracy@coreexchangellc.com.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
8. Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Core Exchange LLC
3171 S 129th East Ave, Ste A PMB 2011
Tulsa, OK 74134, United States
Phone: Call Us
Email: tracy@coreexchangellc.com
Website: coreexchangellc.com